Returns & Refund Policy

Last updated on: May 12, 2023

RETURN POLICY
At mozaer, we strive to provide the best customer experience possible. If you are not completely satisfied with your purchase, please review our Return Policy below:

Return Eligibility:
You may return items within 30 days of receipt for a full refund, exchange, or store credit, provided that the items meet the following conditions:

The item must be in new and unused condition, including all original packaging and accessories.
The item must not show wear, damage, or alteration.

Defective or Damaged Items:
If you receive a defective or damaged item, please contact us within 7 days of receipt to report the issue. We will provide instructions for returning the item and will offer either a replacement or refund depending on the situation.

Return Process:
To initiate a return, please follow these steps:

Contact our customer service team at service@mozaer.com to request a Return Merchandise Authorization (RMA) number. Please provide your order number, a description of the issue, and any relevant photos.
Once you receive your RMA number, securely package the item with a copy of your invoice or order confirmation and the RMA number clearly marked on the outside of the package.
Send the package to the following address: 112 Logan Avenue,Dixon, Illinois, United States, 61021.
We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged packages.

Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return. If approved, we will issue a refund, or exchange depending on your preference.

Refunds will be credited to the original payment method, and it may take 5-10 business days for the credit to appear on your statement.

Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or damaged.

If you have any questions or concerns about our Return Policy, please contact us at:

Address: 112 Logan Avenue,Dixon, Illinois, United States, 61021
Email: service@mozaer.com